Free Delivery Details:
Within Klang Valley: Minimum purchase of RM300.00
Within Kedah, Penang, Perak, Perlis, Johor, Negeri Sembilan, Melaka, Pahang, Terengganu & Kelantan: Minimum purchase of RM500.00
Within Labuan, Sabah & Sarawak: Minimum purchase of RM1,000.00
Delivery Delay Notification:
Should unforeseen circumstances such as inclement weather, floods, or events beyond our control affect delivery timings, our dedicated customer service team will promptly inform all impacted customers.
Order Tracking:
Upon confirmation, our Customer Service Representative will furnish a tracking code through WhatsApp for your convenience.
Away during Delivery:
If you or no one is available to receive the order(s), we’ll coordinate for a subsequent delivery schedule. Please note, additional delivery charges may apply.
Change of Delivery Address:
Should you require a change in the delivery address after checkout, please contact our customer service team at +6019-973 6255 (Shirley) or email brewniverse.winespirit@gmail.com at the earliest opportunity. We’ll make every effort to rearrange the scheduled delivery.
In the event of an unsuccessful rearrangement, it will necessitate a new delivery. Any additional delivery costs will be communicated, and your approval sought before the redelivery.
Restricted Delivery Zones:
We regret to inform that deliveries are not available in the following areas:
- Hospitals
- Kuala Lumpur International Airport (KLIA) 1 and 2
- Government buildings
Delivery Scope:
Currently, we exclusively cater to deliveries within Malaysia and do not extend our services beyond its borders.
Missing, Damaged, or Incomplete Orders:
For any issues regarding incomplete, damaged, or lost deliveries, kindly reach out to our customer service team at +6019-973 6255 (Shirley) or via email at brewniverse.winespirit@gmail.com. We will initiate the replacement process upon verification of your claims.